At Parklands Group, we respect our valued customers privacy and ensure not to collect any information other than the most relevant information in order to know and understand the customer, to help with their travel planning and and to enable them to make the booking with us. Information collected can also be required by Costa Rican law or the Home Owners Associations (where vacation rentals are located). As such, we strive to take care of our customer’s right to privacy if it doesn’t interfere with lawful practice in Costa Rica.
1. Collection of Personal Information
Parklands Group collects your information mainly when you contact us to inquire us about our products and services or make a booking with us. This usually includes your name, contact details, email, physical address, travel requisites, arrival details, and referral source. For vacation lodging, guests receive a secure contract via Adobe Sign to share their passport & cédula information safely as well as a link for their arrival and departure information to help Parklands prepare to meet guests needs and offer options they may freely choose to use or not.
Parklands Group’s vacation lodging is considered temporal residential rental and Homeowners associations require foreigners and Costa Ricans alike to submit their passport/cédula information as part of the rental contract process before arrival. Parklands Group may solicit & gather this information to be shared exclusively with the administration team of the homeowners association and the security team in order to prepare for the arrival of new temporary tenants. This is for the reason of common security, safety and well being of the condo community. For vacation rentals, upon the submission of information, you give consent to Parklands Group to use your information to process your booking and create security passes and welcome packs (when applicable) in an accurate and professional manner. Any deliberate hesitation of supplying personal information when booking Parklands Group services could result in cancellation of the Parklands Group services already offered.
2. Use of Information
Any personal information of a client obtained through this website will be utilized by Parklands Group to process his/her/their booking, verify clients’ identity, credit card details, and provide relevant information associated with client’s travel or any other subsidiary travel services he/she/they would like to avail of.
3. Privacy of Your Information
All passport/cédula information as well as any credit/debit cards details and other personally identifiable information collected by Parklands Group will NOT be stored, sold, shared, rented or leased to any third parties.
4. Legal Disclosure of Information
Parklands Group may disclose your information, if we feel that such disclosure is pertinent to protect our company’s rights and / or to abide by a Costa Rican court order or legal proceeding.
5. Non-Personal Information
Parklands Group consistently collects data from its website with the help of patterns via web logs and third party service providers. This data is mostly deployed to evaluate the efficiency of our websites’ content and features.
6. Secured Transaction Option
In order to maintain accuracy of data and avoid unauthorized access of our client’s passport & cédula information, Parklands Group will make sure clients first have the secure option of the Adobe E-sign server to use for the contract by request. If a client chooses, they may also send personal information insecurely (via a non-secure server or by text or email) at their own risk.
All credit card transactions are carried out through secured servers of our payment system partners who utilize technical safeguard systems such as encryption, socket layers, and firewalls to secure your sensitive information such as credit card details.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.